Commonly asked questions.
Flick us an email if you have a different question and our team will get back to you as soon as possible.
Are you accepting new patients?
We are currently not accepting new patients. If you are an old patient wanting to re-enrol please contact us here
How long is a standard appointment?
A standard is appointment is 10 minutes and enough to discuss 1-2 problems. Please make a double appointment if you have more than 2 issues to discuss. Extra charges may apply.
How long does it take for a repeat prescription?
Please allow up to 48 hours for your request to be actioned and sent to your chosen pharmacy.
How do I make a complaint?
We’re sorry to hear that you’re unhappy with our service but value all feedback so we can improve our services.
If you have any complaints about the treatment or service you have received from us, we would like to know.
We encourage you to provide full details of your complaint in writing to us as soon as possible so we can fully investigate your complaint. You can email us directly here.
What COVID safety precautions do you have in place?
We take the safety of our patients and team very seriously. All of our staff are fully vaccinated and your safety is our number one priority.
All patients are thoroughly screened before they enter the practice for their appointment to make sure they do not have any cold/flu symptoms.
We also have strict infection control measures in place and disinfect all surfaces multiple times during the day.
How can I make the most out of my appointment?
Our doctors are working constantly to improve your health. Our appointments are 10-15 minutes long; if you have multiple issues to discuss, please see below our top three tips for getting the most out of your GP visit.
1. MAKE A LIST
If you have more than one problem; to discuss with the doctor- make a list. Run through the list with your doctor at the start of the appointment so the doctor can address anything urgent first.
2. WRITE DOWN YOUR SYMPTOMS
Before you appointment, take some time to write down all of your symptoms and how long you’ve had them. this will help the doctor understand your situation more.
3. WRITE DOWN ANY QUESTIONS
Before your appointment, write down any questions you might have. Remember there’s no such thing as a silly question. If you don’t understand something, ask for clarification.
Are my test results normal?
Routine blood results are available on our patient portal Health 365.
Should your results be abnormal, you will be contacted by your doctor, or the nurse after the results have been reviewed by the doctor. Please make sure your contact details are up to date.
Please note that it is not our policy to routinely contact patients to advise results that are normal. If you are registered for the patient portal you can check online.
Have a Different Question?
We’re Here Whenever You Need Us
09 277 7830
Mon – Fri : 8AM – 6PM
Last Saturday of the month : 9AM – 12PM
488 Great South Road, Papatoetoe, 2025
After Hours Services
If you require medical care when the clinic is closed, please phone the surgery on 09 277 7830 to speak to a registered nurse at no cost or visit one of the nearest Accident & Medical Clinics.
Our preferred accident and medical clinic is:
Bakerfield Medical & Urgent Care Clinic
16A Bakerfield Place,
Phone: 09-263 7770