Orange Level

What to expect when visiting us for your appointment

New Zealand is in orange light setting of our COVID Protection framework. Your safety and wellbeing continues to matter to us most.

Find out how we’re keeping you as safe as possible and what to expect when you visit us for an appointment.


We understand the uncertainty and anxiety COVID-19 causes and want to reassure you that we have have strict safety measures in place to ensure your safety during your appointment with us.

What You Need to Know About Your Appointment


Screening patients before your appointment

To help keep everyone safe, we will ask you a series of screening questions at the time of booking your appointment and on arrival. Please note, answering yes to any of the questions will not stop you from being seen but allow us to take the necessary safety precautions.


Please wear a face mask to your appointment

Please wear a face mask to your appointment (ideally a medical-grade mask). If you do not have a mask, please let us know and we can provide you with one.


On arrival please phone us

To enable social distancing the waiting room is limited to 3 people so you will need to wait outside or in your car until the doctor or nurse is ready for you. We will ring or text you when we can bring you into the practice. Please remember to scan in  on arrival.

Our other safety measures:


All of our staff are fully vaccinated

All of our team are fully vaccinated and a majority of us have our booster shots. All staff on site wear medical grade masks and PPE when required.


We have strict infection control measures

All medical equipment is disinfected after every use and the practice is regularly disinfected on a set schedule multiple times a day.


Enhanced hand hygiene measures

There are several hand sanitizing stations available throughout the practice on arrival and in the consulting rooms. We encourage all patients to use this on arrival and before leaving the practice.

We’re Here Whenever You Need Us



09 277 7830

Open Hours

Mon – Fri : 8AM – 6PM
Last Saturday of the month : 9AM – 12PM


488 Great South Road, Papatoetoe, 2025

After Hours Services

If you require medical care when the clinic is closed, please phone us on 09 277 7830 to speak to a registered nurse at no cost or visit one of the nearest Accident & Medical Clinics.

Our preferred accident and medical clinic is:

Bakerfield Medical & Urgent Care Clinic
16A Bakerfield Place, 
Manukau 2104  
Phone: 09-263 7770